Flower Fiasco
Happy Mother’s Day. Bought flowers for both my wife and mom at Flowers.com (1-800-Flowers) and set them up for delivery on Friday (at work for the wife) and Saturday (for Mom). Plenty of time and the receipts showed the delivery days they guaranteed.
Neither made it on time. The wife got hers on Monday, Mom’s arrived on Tuesday. I email and complained. Flowers.com (who I won’t link to) wrote back and said “oops, sorry…” here’s a 20% discount on your next order.
20% OFF ON MY NEXT ORDER??? WHY IN THE HELL WOULD I EVER BUY FROM YOU AGAIN?
I asked them that, but doubt I’ll hear anything. It took them DAYS to get back to my first email. My guess is I’m not the only one with this problem, and making all the bad orders good would probably put them out of business. Exactly where they deserve to be.
This is a good example of where they should have left well enough alone. Before the 20% offer, I was mad, but not mad enough to write about it. After their ham-handed and insulting (do I look so much like a sheeple that I’ll be happy about an cynical offer like that?) attempt at customer service, I’m really mad now.
Quote:”20% OFF ON MY NEXT ORDER??? WHY IN THE HELL WOULD I EVER BUY FROM YOU AGAIN?”
I love it! What a hoot! I’m glad I’m not the only one who thinks like this…lol…
Those guaranteed delivery dates on your receipt could very well constitute a contract. Which they broke. Which means you may very well be able to dispute the charge on your credit card. Check with your card issuer about refusing the charges.
That’s the process that saved a lot of folks up here who had purchased plane tickets with JetsGo airlines just before they went tits-up. Not sure if the rules are the same in the US.
And yea, what kind of morons think to themselves “hey, we fucked up both extremely important orders for this guy, I’m sure he’s looking forward to doing business with us again!”
Paul
Good point! I’ll check that out…
Actually, I should have just called and said my mom found a finger in her plant!
I hope you haven’t called them yet. They did break their policy and messed up bigtime, but there’s right way and a wrong way to go about getting what you want.
What you want is a total refund and here’s how to get that.
I just made a post entitled ‘Blood from a Turnip’ with instructions.
Keep you’re cool, don’t use profanity, don’t make threats, take names, remember ‘totally unacceptable’ and you should be able to do this too.
Thanks, Sassy! Actually, I got a little payback. Talked about it on the air (not saying Flowers.com’s name), but let a caller say something like “well, it was probably 1-800-Flowers, and it happened to me, too.”
Felt good, but I can honestly say that MOI never said their name
You’re welcome and congratulations!
Maybe you can’t say on here or maybe you have said it and I haven’t read it, but when you say you talked about it on the air what do you mean exactly?
Also, did you get your refund?
It is a rush to get blood from a turnip. After receiving the order that I spoke about in my Blood from a Turnip post, and btw they did print that item and ship it next day air and we received it on a Saturday…lol…I called back and talked to a Supervisor about another item for this same client that came in pink and the company printed the order again free of charge and shipped it free of charge and held the burgundy at the press level. I just licked my finger and made a checkmark in the air again…lol…
Let me know if you got your money back.